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Returns & Shipping

Return Policy

We know that not every purchase will fit & returns are sometimes needed. We are here to make your return process as easy as possible. After reviewing the return policy below, if you have any questions, please contact us via email at info@catinacouture.com. Please note that this is the online return policy and any purchases made in our store fronts may vary.

  • Returns postmarked within 15 days of shipment will be eligible for a refund on the original method of payment or store credit for non final sale items.
  • Returns postmarked within 15-30 days of shipment are eligible for store credit only for non final sale items.
  • Original shipping fees are non-refundable and return shipping is the responsibility of the customer.
  • All items must be returned to us in their original condition with all original tags still attached. Unworn and unwashed. Smoke, deodorant, makeup and perfume free.
  • Shoes must be returned with their original shoebox. Please pack the shoebox inside another box as the original shoebox must be returned undamaged. We also recommend carpeted areas for trying shoes on. Any signs of wear to the shoe or a damaged shoebox will make them ineligible for return.
  • Home decor items must be returned unopened in their original packaging. If the seal is open or tag/packaging is removed from home decor items they are not returnable. Damages must be reported within 3 days of receiving merchandise or cannot be returned. 
  • All Sale merchandise is FINAL SALE. Shipping charges are non-refundable.
  • Original shipping cost is not refundable.

Refunds are processed within 10-15 business days of receiving your return. We will send you an email confirmation when your return has been received and the refund has been issued.

*Colors may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects.

 

The following items are FINAL SALE:

  • Jewelry
  • Sunnies/Eyewear
  • Home + Gift items
  • Sale Items
  • Anything purchased at a discounted price of 25% off or more is FINAL 

Any items sent back to us that are not in compliance with our return policy will be shipped back to the customer at their expense.

 

 

Damaged/Defective Items:

  • Our team checks all items for any damages or defective areas before shipping them out to you, but we know we are human and sometimes make mistakes. So, if you happen to receive an item that is damaged or defective, this is for you!
    • Damages must be reported to us prior to wearing the garment. Tags must still be attached.
    • All reports must be made within 3 days of receiving your garment or it will not be accepted.
    • Please contact us immediately at info@catinacouture.com and provide us with a picture of the damaged/defective area. Please include you first and last name and order number.

 

Exchanges:

  • Due to limited quantity of inventory, we do not offer direct exchanges simply because we cannot guarantee that the item you are trying to exchange for will still be available when the return reaches our department. If you are needing a different size/color in an item, you can either:
  • Reorder the item in the size you need and then send the original item back to us (postmarked within 15 days) for a refund.
  • Send the item back and indicate that you would like store credit for the return and use the store credit to repurchase the item in the size/color you would like. 

 

Holiday Return Policy: 

  • All purchases made between Thanksgiving and Christmas must be postmarked on or before January 10th. Holiday returns will be for store credit only and must be in compliance with our return policy (see final sale items above).

Shipping:

  • All orders placed will be processes within 1-2 business days. We ship through the United States Postal Service. 

 If you have any questions regarding our return policy, feel free to email us at info@catinacouture.com! THANK YOU!

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