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Returns & Shipping

 

The following items are FINAL SALE: No Exceptions 

  • SHOES
  • Jewelry
  • Sunnies/Eyewear
  • Home + Gift items
  • Sale Items
  • Anything purchased at a discounted price of 25% off or more is FINAL Sale. 

  • If you have purchased one of the final sale items and it is in new condition when you purchase it we will not accept damaged items for returns. 

  • Exchange/In Store Credit: 15 days from the date of purchase- you must have your receipt and tags must be attached.
  • NO EXCEPTIONS 
  • All Sale merchandise is FINAL SALE. Shipping charges are non-refundable.
  • Original shipping cost is not refundable.resolutions. Clothing patterns may also vary. These situations do not qualify as defects.

 

The following items are FINAL SALE: No Exceptions 

  • SHOES
  • Jewelry
  • Sunnies/Eyewear
  • Home + Gift items
  • Sale Items
  • Anything purchased at a discounted price of 25% off or more is FINAL 

Any items sent back to us that are not in compliance with our return policy will be shipped back to the customer at their expense.

 

 

Damaged/Defective Items:

  • Our team checks all items for any damages or defective areas before shipping them out to you, but we know we are human and sometimes make mistakes. So, if you happen to receive an item that is damaged or defective, this is for you!
    • Damages must be reported to us prior to wearing the garment. Tags must still be attached.
    • All reports must be made within 3 days of receiving your garment or it will not be accepted.
    • Please contact us immediately at info@catinacouture.com and provide us with a picture of the damaged/defective area. Please include you first and last name and order number.

 

Exchanges:

  • Due to limited quantity of inventory, we do not offer direct exchanges simply because we cannot guarantee that the item you are trying to exchange for will still be available when the return reaches our department. If you are needing a different size/color in an item, you can either:
  • Reorder the item in the size you need and then send the original item back to us (postmarked within 15 days) for a refund.
  • Send the item back and indicate that you would like store credit for the return and use the store credit to repurchase the item in the size/color you would like. 

 

Holiday Return Policy: 

  • All purchases made between Thanksgiving and Christmas must be postmarked on or before January 10th. Holiday returns will be for store credit only and must be in compliance with our return policy (see final sale items above).

Shipping:

  • All orders placed will be processed within 1-2 business days. We ship through the United States Postal Service. 

 If you have any questions regarding our return policy, feel free to email us at info@catinacouture.com! THANK YOU!